Cheap Courier Melbourne vs. Reliable Courier – What’s the Difference?

Introduction

Looking for cheap courier Melbourne services?

Cheaper couriers may seem tempting for your business, you could experience issues such as poor tracking, missing parcels, slow delivery and average customer service. These will no doubt slow the efficiency of your business and frustrate many of your customers who should be receiving their item on time without complication.

Find out why cheap services don’t necessarily translate to quality. It’s a simple case of being too good to be true, and you could end up paying more for the issues that will occur by using these services.

Cheap Courier Melbourne Services

We know the importance of saving money wherever you can and that cheap Melbourne couriers are an appealing option for your business. However, cheaper services are cheap for a reason as they cut corners to appear as the best option.

Poor tracking, slow deliveries, missing parcels and lack of visibility can end up costing your business more in terms of parcel recovery and even reduce your client base, given customers want to know where their order is.

If customers are denied full transparency of their order’s location, they can be in for significant delays that’ll disrupt their schedule for the day or worst case scenario, have to wait for something that is either at the wrong location or missing. Poor customer service won’t benefit your business and that’s exactly what you’ll get if you choose a cheap courier.

Why you should avoid cheap Melbourne couriers

It’s easy to be fooled by the cheap prices Melbourne couriers set, but you may end up spending more than you originally thought. You have to take into consideration why these costs are significantly less than other companies. Without the proper research, your business’ reputation could be at risk, along with the trust of your customer.

Common issues such as misplaced parcels, significant delays and poor tracking cause great inconveniences and stress for your customers. Not to mention the cost of recovering parcels when your business should be spending money and time on other operations.

• 1. Poor Tracking

  Tracking your parcel provides you and your customers visibility that the order is on the right track and on its way to the delivery location. With poor tracking by cheaper courier services, it’s easy for your driver to misplace and potentially lose your parcel. Not knowing its whereabouts makes the recovery process almost impossible, costing your business thousands of dollars in goods and compensation. Customers are already trusting you to deliver their item on time and if that’s not guaranteed, they lose confidence in your business.

• 2. Missing parcels

  Mistakes happen and parcels can often be sent to the wrong address or happen to go missing. However, it’s more common among cheaper couriers who are often overwhelmed with loads of deliveries. This kind of pressure can easily lead to parcels going missing or arriving at the wrong address. It’s a frustrating experience for customers, especially when they need their item for a specific day. This will influence their perceptions of your business and they’ll be unlikely to use your services again.

• 3. Slow delivery

  There is nothing more annoying than waiting for a delivery, especially if it goes past the allocated arrival time. Given cheap courier Melbourne services will often be overrun with many bookings, their arrival times will vary and ultimately test the patience of customers who could be waiting for hours or even days for the arrival of their parcel. This will greatly inconvenience your customers who’ll have to chase their order through multiple emails and phone calls, all of which are unnecessary and irritating.

• 4. Average customer service

  Customers deserve to feel important when using your services, but if you’re using cheap Melbourne couriers, then it’ll be more like they’ve been put on the back burner. These drivers are looking to dump the parcel and run so that they can be on to the next delivery as fast as possible. If the delivery encounters complications such as delays and being poorly tracked, then the customer will be inconvenienced and dissatisfied with the service they’ve been provided.

Cheap courier Melbourne vs Reliable couriers

When looking for an affordable courier, the cheapest offer might seem like your best option, however, a driver’s reliability is the most cost-effective means of delivering goods.

When hiring a cheap courier for your business, you can expect significant delays, lost parcels and overall terrible service. These couriers don’t offer much visibility and can be infuriating for customers who want to know when their parcel will arrive.

However, your business and customers can depend on reliable courier services, who prioritise your order with real-time delivery tracking, same day services and exceptional customer service.

• 1. Real-Time Delivery Tracking

  Real-time delivery tracking is an amazing tool that enables visibility for you and your customers, increasing the reliability of your order during the delivery process. Knowing where your item is at all times increases its security and you can find its location and recover the parcel if it goes missing. However, cheap drivers don’t offer the same transparency which can compromise the security of the parcels and lead to late delivery times.

• 2. Same Day Services You Can Trust

  Same day deliveries can seem like a promise most likely to be broken, and whilst that can be true for cheap couriers, reliable services can do the job and do it efficiently. Services such as Same Day Express allow you to connect with expert couriers who will prioritise your order to the assigned time. It’s a great way to earn your customers trust and improve their overall experience with the addition of increasing your business’ efficiency.

• 3. No Hidden Fees

  There are many factors that go into determining what price drivers charge, ranging from size, weight and material. Hidden surcharges can include the type of area it’s being delivered to, the item being fragile and fuel needed for the courier. When hiring a courier, you’ll also want to do your research in depth to avoid any hidden fees that you might not be expecting. With a reliable courier service such as Zoom2u, you can be assured that every cost is out in the open with nothing to hide.

• 4. Full Transparency from A to B

  Cheap couriers don’t offer much when it comes to full transparency of your order. Once they pick up the package from the business, the package disappears from sight until it arrives at the customer. The customers receive no updates and just have to wait for their delivery which could arrive anywhere between 8am and 8pm.

  This is a frustrating waste of a day and eliminates all chances of productivity for the customer. By using a reliable courier service such as Same Day Express, you’ll have complete visibility of each parcel from A to B and receive various updates on the status of your driver’s location.

• 5. Exceptional Customer Service

  Your customer should expect exceptional customer service upon their delivery. With services, such as Zoom2u, the experience of a customer is always looking to be improved, whether it be tracking their orders in real time or offering same day service. Everything comes back to the customer and choosing to go with a cheap courier can lead to significant delays and a lack of visibility that will infuriate customers.

How much should I be paying in Melbourne?

There are many factors that go into determining how much you’ll be paying when using cheap Melbourne courier services. The most notable involving the shipping location, distance travelled and the package’s weight and dimensions. If an item is too heavy or large, they require more workers to help load and unload, which will increase the labour costs. Also the heavier the item is the more fuel is needed. Additionally, if your package is being sent across the country, you can expect a rise in costs given the length of distance travelled.

Choosing Affordable, Reliable & Trustworthy Couriers in Melbourne

By choosing affordable, low cost, reliable couriers in Melbourne over cheap couriers, your business will benefit from the guaranteed transparency that enables you and your customers to track the delivery from departure to arrival. With real-time tracking you can be reassured that your driver is on time and at the correct location, increasing security of the package so that if it happens to go missing or is misplaced, the recovery process will be quick and efficient. It’s all about making your business as efficient as possible for your customers, as their experiences will predict its growth.

Book Your Next Melbourne Courier with Zoom2u

If you’re looking for affordable, low cost couriers in Melbourne for your business then Zoom2u is here to help! Our platform helps connect you with local independent drivers in your area for fast, reliable same day delivery. The drivers will prioritise your bookings to ensure they’ll arrive in the designated time frame.

Zoom2u helps improve the experiences of customers by ensuring each and every delivery is on time and on the right track.

Click here to learn more about Zoom2u and how it can improve your business’ efficiency https://www.zoom2u.com.au/couriers/vic/melbourne/