Contact us

How can we help?

I would like to place a booking.

You can place a booking online. For first time users you can register here. If you have used us before you can login here.

If you need help with your booking please email us or call 1300 326 150

Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday. Please note we cannot take a booking over the phone.

If I do a booking now can it be delivered today?

Yes it can. Zoom2u is all about same day deliveries. The deliveries will be done up to 10pm at night.

When you place a booking we will email you a confirmation along with the driver’s details. You will receive the drivers phone number, a live map of their location, an estimated arrival time and if required you can call them directly.

If you have any questions you can email us or call 1300 326 150 we will usually respond within minutes, our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday.

I would like a quote

You can get an instant quote here.
https://deliveries.zoom2u.com/#/request-quote

Our maximum weight of a parcel is 30kg and maximum size is 190cm. For details on what items you can send take a look here: https://www.zoom2u.com.au/delivery-services/

If you have any questions you can email us or call 1300 326 150 we will usually respond within minutes, our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday.

I’m a business and I would like to use Zoom2u regularly.

Please email us we would love to help you, we usually respond within minutes.

I’m having problems with my booking.

Please give us a call we would be only to happy to help. 1300 326 150.

Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday. If it’s outside of this time please email us.

I can’t access my account.

Please give us a call we would be only to happy to help. 1300 326 150.

Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday. If it’s outside of this time please email us.

What are the areas I can make a booking from and to?

You can make a booking from and to Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth (metro areas). Typically up to a 60km radius of each capital city. Also further, however this is outside of our 3hr service as sometimes the drive time is longer than 3hrs. For example, from Sydney to Newcastle or Newcastle back to Sydney. But you can’t schedule a pick up 100km out of a CBD and deliver to another location 5kms away. Eventually we will be able to.

I need help tracking my parcel.

When you place a booking you will receive an email with a link. This link will give you the live location of your courier and also the couriers phone number. Feel free to contact them directly for an update.

If you need help tracking down your parcel please email us (we respond in minutes) or call please 1300 326 150. Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday.

What are our cut off times?

You can book at any time, 7 days a week. The couriers deliver between 8am – 10pm. For our Fast Service where deliver is done before 5pm you will need to book before 12pm. If you would like to book after 12pm you can use our faster (within 3hrs) or fastest service (closest courier pickup and immediate delivery)

Registered Company

Zoom2u Pty Ltd
ABN 70 169 869 327
ACN 169 869 327

Head office

Level 4, Suite 4.11, 55 Miller St, Pyrmont NSW 2009, Australia

Postal address

SUITE 411 55 MILLER ST PYRMONT
New South Wales 2009
Australia

Opening hours

Our office is open 9am-5pm Sydney time Monday – Friday.

Enquiry

Mon-Fri 8am-9pm | Sat-Sun 8am-7pm AEST Customer Service & Live Chat hours

ZOOM2U AND SYDNEY SMASH CAKES PROMOTIONAL CONDITIONS OF ENTRY

Information on how to enter and prizes form part of these Conditions of Entry. Registration for and/or participation in this competition is deemed acceptance of these Conditions of Entry. Acceptance of these Conditions of Entry is a condition of entry to this competition.

This is a game of skill and chance plays no part in the competition.

Entry to this competition commences on 29/06/2018 at 8AM AEDT and concludes on 29/06/2018 at 6PM AEDT.

The winners will be based on the creativity of the responses, which will be decided by the Zoom2u team.

The winners will be notified on 2/07/2018. The prizes will also be delivered on this date.

The winners will receive 1 x Sydney Smash Cake delivered by Zoom2u. No exceptions to this prizing will be made to suit personal needs or preferences.

Neither Zoom2U nor Sydney Smash Cakes can be held accountable for any injury or allergic reaction that occurs while in the winner’s possession.

Entrants warrant and agree that, without limitation:
- a. their entry will not contain viruses or cause injury or harm to any person or entity;
- b. they will comply with these Conditions of Entry and with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems;
- c. they have the full authority to grant to the Promoter the rights referred to in these Conditions of Entry;
- d. they give permission to Zoom2u to keep their details on file;
- e. they will indemnify the Promoter against all costs and claims by third parties arising from a breach of these Conditions of Entry.

Entrants agree to waive, and hereby do waive, any legal or equitable rights or remedies they have or may have against the Promoter with respect to the entries and Content they submit and their use of the Promotion Website, and agree to indemnify and hold the Promoter, its officers, agents and affiliates harmless to the fullest extent allowed by law regarding all matters related to their use of the site.

Zoom2u ensures that any personal information collected during this competition will follow the Australian Privacy Principles under the Privacy Act.

All winners will be contacted regarding prizes.

Our sales representatives might reach out to you on the phone number supplied in this form.

By entering the competition all people involved accept the terms and conditions listed above.

We are currently experiencing some technical difficulties with our phone lines, we are sorry for any inconvenience that may cause.

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