How to Setup Same Day Delivery in 2024 in Australia

Do you need to set up same-day delivery in Australia? Would you like to know more about same day delivery? This article covers everything you need to know about same-day delivery and how to set up same-day delivery in Australia in 2024.

If you are a small or even a large business, here is everything you need to know about setting up same-day delivery.

What is Same Day Delivery in Australia?

Same-day delivery refers to picking up and delivering a package to its recipient within the same day.

This service is increasingly popular in urban areas and particularly valued in e-commerce and retail. It’s a part of a broader category of express shipping services, where speed and convenience are vital priorities.

Different Types of Delivery Services:

Standard Delivery: This involves delivering goods within a few days to a week. It’s cost-effective and suitable for non-urgent bulk shipments.

Expedited Delivery: Faster than standard, but more quick than same-day delivery. Expedited delivery is an excellent delivery option for moderately urgent shipments.

Overnight Delivery: Packages sent with overnight delivery arrive at the delivery address by the next business day. Overnight delivery is suitable for urgent deliveries that don’t require same-day service.

Same Day Delivery: As mentioned, this is the quickest form, delivering packages within hours. It’s ideal for urgent, time-sensitive shipments.

Last Mile Delivery in Same Day Service:

“Last mile delivery” in the context of same-day services refers to the final step of the delivery process, where a package leaves a transportation hub to its final destination, typically the customer’s address.

This stage is crucial in same-day delivery services due to its direct impact on customer satisfaction and the urgency involved in delivering within the same day.

Key characteristics of last-mile delivery in same-day services include:

• Speed and Efficiency: Since the deliveries are to be completed within the same-day delivery, efficiency in route planning, quick dispatch, and fast transportation are essential.

• Proximity to Customers: Last-mile delivery often involves short distances but can be complex due to urban navigation, traffic, and specific customer requirements.

• Technology Integration: Using advanced technology for route optimization, real-time tracking, and customer communication is expected to ensure timely deliveries.

• Cost Implications: Last-mile delivery can be the most expensive part of the shipping process due to the individualized nature of each delivery and the operational costs involved in ensuring speed.

• Customer Interaction: This is the only stage in the delivery process where there is direct interaction with the customer, making it vital for customer service and the overall customer experience.

• Flexibility and Adaptability: Same-day services often require adapting to changes quickly, such as adjusting to new orders, dealing with traffic, or addressing specific customer preferences.

In summary, last-mile delivery in same-day services plays a pivotal role in the logistics chain, requiring speed, efficiency, and a strong customer focus to meet the demanding expectations of same-day delivery.

Which Delivery Type is Best for Each Package Size in Australia:

• Small to Medium Packages: Same-day delivery is highly efficient for small to medium-sized packages, especially in urban and well-connected areas.

• Large Packages: Standard or expedited delivery might be more practical and cost-effective for oversized items due to the logistics involved in quickly transporting more oversized items.

Facts and Stats about Same Day Delivery Services for Businesses in Australia:

• Growing Demand: There’s an increasing demand for same-day delivery in Australia, driven by the rise in e-commerce and customer expectations for fast delivery services.

• Impact on Sales: Businesses offering same-day delivery often see increased customer satisfaction and loyalty, potentially leading to higher sales volumes.

• Cost vs. Benefit: Same-day delivery can be more expensive than traditional methods. The added value to customers can justify the cost, especially for high-margin items or premium services.

• Technological Integration: Successful same-day delivery services in Australia often rely on advanced technology for route optimization, real-time tracking, and efficient logistics management.

Regional Considerations:

• Urban Areas: Same-day delivery is more feasible and popular in urban areas like Sydney, Melbourne, and Brisbane, where infrastructure and customer density make it viable.

• Rural Areas: Same-day delivery might be challenging and less common in rural or remote areas due to longer distances and less dense delivery networks.

Businesses considering same-day delivery in Australia must carefully weigh the costs, benefits, and logistical requirements and evaluate their target market’s needs and expectations.

How to Setup Same Day Delivery in Australia in 2024

Setting up same-day delivery in Australia involves several key steps. Firstly, assess your business’s capacity to handle same-day deliveries, including inventory management and logistical capabilities. 

Partnering with a reliable courier service specializing in same-day deliveries, such as Zoom2u, is crucial. 

Implementing technology for order tracking and efficient routing is also essential. Additionally, communicate delivery options and charges to customers. 

Finally, continuously monitor and adapt the delivery process to ensure efficiency and customer satisfaction. This approach will help meet the growing consumer demand for rapid delivery services.

Watch our informative instructional video below to understand better how to set up same-day delivery in Australia.

4 Effective Ways Small Businesses Can Utilize Same-Day Courier Delivery

• Leveraging Flash Sales: Same-day delivery can significantly enhance flash sales and appeal to customers and business owners. This approach drives sales of over-stocked or outdated items and helps launch new products or businesses. Remarkably, e-commerce merchants using flash sales with same-day delivery tend to grow twice as fast as those without. This strategy can also improve customer retention, potentially increasing revenue by 25-95%.

• Enhancing Influencer Marketing: Incorporating same-day shipping in influencer collaborations can amplify word-of-mouth marketing. It enhances the overall experience for influencers, leading to more authentic and positive endorsements. This strategy boosts direct sales, improves social media engagement, and increases website traffic.

• Efficient Delivery of Fresh Goods: Same-day parcel delivery is crucial for businesses dealing in perishable items like food and drinks. This service is vital for last-minute gifts and during the holiday season, ensuring timely and fresh delivery of products like gift hampers. It enhances customer satisfaction, loyalty, and referrals.

• Improving Customer Service and Recovery: In instances of errors or delays, same-day courier shipping allows businesses to quickly address issues by sending replacements or apology packages. This prompt response can be instrumental in rebuilding trust and maintaining customer relationships, thereby reducing negative impacts and reviews.

The outlook for the Australian same-day courier industry in 2024 

The outlook for the Australian same-day courier industry 2024 appears robust and growing. The industry is highly competitive and shows signs of consolidation with the presence of major international players and numerous local startups.

Notable market leaders include Australia Post, Zoom2u, DHL Express, FedEx Express Australia, Aramex Australia, and StarTrack.

The industry is leveraging digital technologies, such as autonomous mobile robots and advanced fleet management technologies, to optimize last-mile delivery options. This technological infusion is anticipated to create a competitive edge among the services provided, especially by significant players.

Furthermore, the Australian e-commerce market has shown impressive growth, a significant driver for the same-day delivery industry. The Australia Courier, Express, and Parcel Market size is estimated at USD 10.07 billion in 2024 and is expected to reach USD 14.47 billion by 2029, growing at a CAGR of 7.5% during a forecast period (2024 -2029).

This growth in online shopping, particularly during the lockdown periods, has contributed significantly to the demand for efficient last-mile delivery services.

The same-day delivery market in Australia is expected to follow the global trend, which sees a substantial increase in demand and market size. This demand is driven by customer expectations for speed and convenience and significant growth in e-commerce.

Overall, the Australian same-day courier industry is positioned for growth and innovation, driven by technological advancements and the increasing demand from the e-commerce sector.

For more detailed information on the Australian same-day courier industry, refer to the reports from Mordor Intelligence and Expert Market Research.

The Top Same-Day Delivery Companies in Australia in 2024

In 2024, Australia’s same-day delivery landscape is characterized by a dynamic array of companies offering unique services to meet the growing demand for quick and reliable parcel delivery. 

This guide highlights the top contenders in this competitive market, focusing on their service efficiency, coverage areas, and innovative delivery solutions. 

These companies stand out for their ability to adapt to the fast-paced e-commerce world, ensuring that parcels reach their destinations swiftly and safely, thus redefining customer expectations in express delivery.

Zoom2u

Pricing for Different Delivery Options:

• Standard Delivery: Most cost-effective, ideal for non-urgent items. Delivery usually takes 3-5 business days.
• Overnight Delivery: Guarantees next-day delivery. It’s faster than standard delivery but more expensive.
• Same-Day Delivery: Perfect for urgent deliveries; items are delivered on the same day of purchase. This is more expensive due to its rapid nature.
• Interstate Delivery: For shipping across states, it takes anywhere between 7-14 days. The cost is influenced by distance.
• Domestic Shipping: In-country deliveries with a broad range of courier options, priced according to distance.
• International Shipping: For deliveries between countries, taking two days to 4 weeks and is the most expensive option due to greater distances and shipping requirements.
• Additional Factors: Pricing is also influenced by item weight, dimensions, time of year, and level of service required​​.

Reputation:

Zoom2u is known for its advanced technology, like live tracking, which enhances customer experience.

The company is reputed for its transparency and real-time updates during the delivery process. It is recognized for its ability to handle various deliveries, including fragile and oversized items, with care and efficiency​​​.

Overall Customer Satisfaction:

Customers appreciate the convenience and reliability of Zoom2u’s services.

• The live tracking feature is well-received, providing peace of mind and real-time updates.
• Reviews suggest high satisfaction with the promptness and efficiency of the delivery service.
• Customer support is also noted to be responsive and helpful.
• Some minor issues were reported with the SMS service, but these did not significantly impact the overall positive experience​.

Summary:

Zoom2u.com.au stands out for its range of delivery options catering to different needs, from standard to international shipping. Its reputation is bolstered by its use of technology for live tracking and transparent communication, leading to high customer satisfaction.

The company effectively balances cost, speed, and reliability, making it a competitive option in the courier service market.

For more detailed information and specific pricing, visit Zoom2u.

Australian Post

Australia Post offers a variety of parcel delivery options, each with its pricing structure tailored to different needs and preferences. Here’s a guide to help you understand their services better:

• Standard Parcel Pricing: This option is based on the parcel’s size, weight, and destination. Prices generally start from $8.95 for parcels up to 500g within Australia. For heavier parcels, up to 22kg, additional charges apply.

• Express Parcel Pricing: For faster delivery, the Express service is available. This option also considers the size and weight of the parcel, with starting prices around $12.20 for up to 500g within Australia.

• International Parcel Pricing: When sending parcels overseas, the pricing is based on weight and the destination country. The starting rate for international shipments is approximately $25.95 for parcels up to 500g.

To save money on parcel deliveries with Australia Post, consider options such as using Pre-Paid Parcel Post Satchels for small parcels within Australia or utilizing Parcel Lockers for convenient and potentially less expensive pick-ups.

As for reputation and customer satisfaction, Australia Post is known for its nationwide coverage and wide range of services. They have a strong presence and are a well-recognized brand in Australia.

However, like any large service provider, customer experiences can vary, and it’s always advisable to check the most current reviews and feedback for the most accurate picture of their service quality.

For the most up-to-date and detailed information, including specific prices for various sizes and weights, and destinations, it’s best to refer directly to Australia Post’s website.

StarTrack

Creating a guide for StarTrack’s delivery options, pricing, and overall reputation requires understanding their service offerings and customer feedback.

Delivery Options and Pricing:

StarTrack, a subsidiary of Australia Post, offers various delivery services. These include:

• StarTrack Premium for business day delivery across Australia.
• StarTrack Courier for 24/7 same-day metro delivery.
• StarTrack Next Flight for 24/7 same-day interstate delivery.

Pricing for these services varies based on several factors, such as package size, weight, and destination. 

It’s worth noting that StarTrack’s delivery options are competitively priced, especially when you set up an account with them. However, they have been known to increase prices periodically.

Reputation:

StarTrack is recognized for providing reliable delivery services, especially given its enhanced freight capacity on all Qantas-flown routes. 

The courier service is also appreciated for offering priority access to Qantas Freights for domestic air deliveries. 

In terms of customer service, though, StarTrack has faced challenges. Customer complaints about misplaced or delayed deliveries have recently affected the brand’s image.

Overall Customer Satisfaction:

Despite being a significant player in the Australian delivery market, StarTrack has had mixed reviews in terms of customer satisfaction. 

Issues with customer service and reliability have been noted, even after its acquisition by Australia Post. 

However, integrating with Australia Post has expanded its capabilities, particularly in express and tracked parcel services.

In conclusion, while StarTrack offers a range of efficient and varied delivery options, prospective users should be aware of the potential challenges in customer service and reliability. 

For the most accurate and up-to-date pricing information and to explore their service options in detail, it’s best to visit StarTrack’s official website.

GoPeople

GoPeople offers a variety of same-day delivery services tailored to meet the needs of different businesses. Their services include:

• GoSAMEDAY: This service promises to deliver parcels within 4 hours, making it an excellent option for urgent deliveries.
• GoBUNDLE: Ideal for businesses that need to send multiple parcels at once, this service bundles jobs together for more cost-effective delivery.
• GoVIP: Offers on-demand, 24/7 parcel delivery, catering to immediate delivery needs outside regular business hours.
• GoLOCAL: Specifically designed for restaurants and local businesses, this service provides a dedicated driver option.

When choosing the right same-day delivery solution, it’s crucial to consider factors like service reliability, flexibility, pricing, additional fees, and the extent of GPS tracking and real-time visibility offered. 

GoPeople is known for its live GPS tracking, providing real-time updates on parcel status, enhancing transparency, and improving customer communication.

It’s essential to understand the service provider’s pricing model and investigate any additional fees that may apply, such as for GPS tracking or handling fragile items. Discounts and incentives may be available for volume-based deliveries.

Customer satisfaction ratings and the provider’s reputation are also vital. Online reviews and testimonials can give insights into the service quality, timeliness, and support GoPeople offers.

GoPeople’s commitment to speed, reliability, and transparency aims to enhance customer satisfaction, fostering brand loyalty and repeat business. By offering same-day delivery, companies can meet the growing demand for more convenience and speed, leading to happier and more loyal customers.

For more detailed information on their services and to assess which option best fits your business needs, you can visit GoPeople’s official website.

DHL Express

DHL Express is a premium global express delivery service catering to businesses and consumers. It is renowned for its end-to-end high-speed delivery of time-sensitive documents and parcels across over 220 countries and territories. 

With a maximum weight limit of 70 kg per parcel, DHL Express stands out for its delivery options, including same-day, next-day, and time-definite services.

One of the critical strengths of DHL Express is its commitment to sustainability. The company has significantly reduced its carbon footprint by using alternative fuels and optimizing transportation routes. 

Furthermore, DHL Express enables customers to contribute to environmental sustainability through its GoGreen program, which offsets carbon emissions generated by shipments.

Regarding pricing, DHL Express tends to be more expensive than its competitors, especially for international shipments. This is due to its premium services, including comprehensive customs clearance and regulatory compliance assistance. 

However, it offers value-added services like customs clearance, insurance, and packaging solutions, which can benefit businesses with regular international shipping needs.

Regarding speed and reliability, DHL Express has an impressive track record. A study by Pitney Bowes rated it the fastest carrier in eight out of ten major international shipping lanes.

This speed is complemented by a range of convenient customer-centric features like online tracking, real-time delivery notifications, and flexible delivery scheduling.

DHL Express’s delivery network and infrastructure contribute significantly to its efficiency. With over 380,000 employees, a fleet of 250 aircraft, and more than 30,000 vehicles, the company ensures streamlined processes and high efficiency. 

Moreover, its sustainable practices, including alternative fuel vehicles and renewable energy use in facilities, enhance its reputation as a responsible and forward-thinking company.

However, it is essential to note that while DHL Express offers faster delivery times, the cost and service requirements may only be suitable for some types of shipments, particularly for smaller businesses or less urgent deliveries. 

Exploring other options like FedEx or UPS might be more suitable for these scenarios. These companies offer competitive services with different strengths, such as FedEx’s same-day and overnight delivery options and UPS’s extensive fleet and expertise in handling hazardous materials.

In summary, DHL Express is a robust choice for businesses and individuals needing fast, reliable, and global shipping solutions, especially for time-sensitive and international shipments.

 Its focus on sustainability, customer service, and extensive global network makes it a strong contender in the express shipping market. 

However, the choice between DHL Express and other providers like FedEx and UPS should be based on specific shipping needs, budget, and the type of goods being shipped.

Sherpa

Sherpa is a prominent on-demand courier service across Australia, known for its tailored delivery solutions for businesses of various sizes. Their service is designed to meet modern e-commerce demands, offering flexibility and speed in delivery options.

Pricing Structure:

Sherpa’s pricing is dynamic and varies based on several factors. The cost of a delivery depends on:

• The selected delivery option (such as 1 hr, 2 hr, 4 hr, or Same Day)
• The distance between pickup and delivery locations
• The number of items being delivered
• The type of vehicle required (motorbike, car, or van)

Additionally, Sherpa may apply surcharges to orders under certain conditions. However, businesses shipping in high volumes might be eligible for discounts or bulk pricing. 

For an accurate estimate of delivery costs, Sherpa recommends using their online quote tool or app, which factors in details like delivery distance and live traffic data.

Reputation and Customer Satisfaction:

Sherpa has established a strong reputation for its reliable and efficient delivery services. They emphasize quality assurance through strict driver onboarding processes, ensuring drivers meet safety and legal standards. 

Sherpa offers features like direct contact with drivers, proof of delivery (POD) via signature or photo, and specific handling for fragile items and alcohol deliveries.

Feedback from users and business partners indicates that Sherpa has been instrumental in supporting business growth, particularly during periods of high demand, such as lockdowns. 

Customers appreciate the speed and reliability of the service, as well as the convenience of real-time tracking and customer support available from 7 am to 10 pm, seven days a week.

Sherpa’s extensive driver network covers 17 major cities across Australia, highlighting its broad reach and ability to cater to diverse delivery needs. 

The company’s focus on aligning with the evolving e-commerce landscape and providing exceptional service has contributed to its positive reputation among users and businesses.

You can visit their official website and support pages for more detailed information about Sherpa’s services, pricing, and customer reviews.

Overview of The Top Same-Day Delivery Companies in Australia in 2024

The same-day delivery market in Australia in 2024 showcases a vibrant and competitive landscape with companies like Zoom2u, Australia Post, StarTrack, GoPeople, DHL Express, and Sherpa leading the way. 

These companies have demonstrated their ability to adapt and thrive in the ever-evolving e-commerce sector, offering a diverse range of delivery options tailored to the varied needs of their customers.

Zoom2u stands out for its technology-driven approach, particularly its live tracking feature, which enhances transparency and customer satisfaction. With its extensive national coverage, Australia Post provides various services at different price points, making it a reliable option for a broad audience.

StarTrack, as a subsidiary of Australia Post, offers a variety of efficient delivery options, though it needs help in customer service and reliability. GoPeople specializes in same-day delivery services, with its live GPS tracking and flexible service options catering to the demands of modern businesses.

DHL Express distinguishes itself with its global reach and commitment to sustainability, offering premium express delivery services at a higher price point. Sherpa, known for its on-demand courier services, excels in providing flexible and efficient delivery solutions, gaining popularity for its reliability and comprehensive coverage in major Australian cities.

These companies uniquely contribute to Australia’s dynamic same-day delivery sector, catering to the growing demand for fast, reliable, and innovative parcel delivery solutions. 

Their commitment to service efficiency, customer satisfaction, and adaptation to the fast-paced world of e-commerce redefines the expectations in express delivery, thereby playing a crucial role in the growth and evolution of the Australian logistics industry.

Last Thoughts Before Starting Your Same-Day Delivery Journey

This article comprehensively covers the essentials of setting up same-day delivery in Australia, catering to small and large businesses. As e-commerce and retail industries grow, same-day delivery has become increasingly popular, especially in urban areas where speed and convenience are paramount.

Types of Delivery Services in Australia:

Standard Delivery: 

Suitable for non-urgent, bulk shipments, delivered within a few days to a week.

Expedited Delivery: 

Quicker than standard but slower than same-day, used for moderately urgent shipments.

Overnight Delivery 

Ensures next-business-day delivery, ideal for critical items that don’t require same-day service.

Same-Day Delivery

The fastest option, delivering packages within the same day, perfect for urgent and time-sensitive shipments.

Last Mile Delivery in Same-Day Service:

Last-mile delivery plays a vital role in the same-day delivery process. It involves the package’s final transit from a transportation hub to the destination, often the most complex and costly part of the delivery chain. 

Key aspects include speed, efficiency, proximity to customers, technology integration, cost implications, customer interaction, and flexibility and adaptability.

Best Delivery Type for Each Package Size:

• Small to Medium Packages: Same-day delivery is highly efficient, especially in urban areas.
• Large Packages: Standard or expedited delivery is more practical for oversized items.

Facts and Stats about Same-Day Delivery for Businesses:

• Growing Demand: Increasing consumer expectations for fast delivery services drive demand.
• Impact on Sales: Businesses offering same-day delivery see improved customer satisfaction and loyalty, leading to higher sales.
• Cost vs. Benefit: While costlier than traditional methods, customer satisfaction and loyalty benefits can justify the expense.

Regional Considerations:

• Urban Areas: Same-day delivery is more feasible in cities like Sydney, Melbourne, and Brisbane.
• Rural Areas: Challenges due to longer distances and less dense networks.

Setting Up Same-Day Delivery:

Businesses must assess their capacity for handling same-day deliveries, including inventory management and logistical capabilities. 

Partnering with reliable courier services and integrating technology for order tracking and efficient routing is crucial. Continuous monitoring and adaptation of the delivery process are essential to meet consumer demands.

Utilizing Same-Day Courier Delivery for Small Businesses:

• Flash Sales: Boosts sales and customer retention.
• Influencer Marketing: Enhances authenticity and positive endorsements.
• Delivery of Fresh Goods: Crucial for perishables, enhancing customer satisfaction.
• Customer Service and Recovery: Addresses issues swiftly, rebuilding trust.

Industry Outlook for 2024:

The Australian same-day courier industry shows robust growth, with a mix of international players and local startups. The industry is leveraging digital technologies for last-mile delivery optimization, driven by the e-commerce sector’s growth.

Top Same-Day Delivery Companies in 2024:

• Zoom2u: Known for live tracking and transparent communication.
• Australia Post: Offers a broad range of services nationwide.
• StarTrack: Provides efficient delivery options focusing on express and tracked parcel services.
• GoPeople: Specializes in same-day delivery with live GPS tracking.
• DHL Express: Global reach and sustainable practices.
• Sherpa: On-demand courier service with flexible and efficient delivery solutions.

In summary, the same-day delivery market in Australia is rapidly evolving, with these companies leading the charge. They demonstrate the ability to adapt to the e-commerce world’s fast pace, meeting the growing demand for quick, reliable, and innovative parcel delivery services.

FAQs

What is same-day delivery, Same-Day Parcel Delivery, and how is it different from other delivery types?

Same-day delivery service in the Gold Coast and the rest of Australia refers to picking up and delivering a package within the same day. It’s a part of express shipping services, offering the quickest delivery option, ideal for urgent, time-sensitive shipments. It differs from standard (a few days to a week), expedited (faster than standard but slower than same-day), and overnight delivery (next business day) in terms of speed and urgency.

Same-day Delivery services differ from next day delivery, by not only save time, but is one of the most effective ways to deliver and receive urgent parcels such as details crucial to small business success on public holidays.

What are the key considerations for last-mile delivery in same-day services?

Last-mile delivery is the final step, where a package is transported via courier delivery from a hub to its final destination, typically the customer’s address. This stage is vital for customer satisfaction in same-day services. Due to its complexity, it requires speed and efficiency in delivery, proximity to customers, advanced route optimization and tracking technology, flexibility and adaptability to meet customer needs, and significant cost considerations.

 

How can businesses decide which type of delivery service is best suited for their packages?

The choice depends on the package size and urgency. Small to medium packages, especially in urban areas, are ideal for same-day delivery and urban courier delivery due to the efficiency and speed required. Standard or expedited delivery might be more practical and cost-effective for more oversized items. Businesses should consider their specific logistics and customer expectations when choosing a delivery type to cater for future purchases.

 

What are the steps involved in setting up same-day delivery for a business in Australia?

To set up same-day delivery, a business should assess its capacity for handling such deliveries, including inventory and logistics management. Partnering with a reliable courier service specializing in same-day deliveries is crucial. Implementing advanced technology for tracking and efficient routing, clearly communicating delivery options and charges to customers, and continuously monitoring and adapting the delivery process are essential to ensure efficiency and customer satisfaction.

What are the trends and future outlook for the same-day courier industry in Australia?

The same-day courier industry in Australia is experiencing robust growth, driven by the rise in e-commerce and increasing consumer demand for fast delivery services.

Key players include Australia Post (the local post office), Zoom2u, DHL Express, FedEx Express Australia, Aramex Australia, and StarTrack. The industry is leveraging digital technologies like autonomous robots and advanced fleet management to optimize last-mile deliveries. The market size is projected to grow significantly, indicating a promising future for same-day delivery services in Australia.